Last updated: July 13, 2021
This privacy notice applies to Bangkok Solutions Inc. (“Bangkok Solutions,” “we,” “our,” “us”).
The privacy of your data — and it is your data, not ours! — is a big deal to us. To be crystal clear – Bangkok Solutions does not and will not ever sell your data (nor your users’ data) to third parties. We’ll only ever access your account to help you with a problem or squash a software bug. We’ll never open any uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.
Identity & Access
When you sign up for Bangkok Solutions, we ask for your name, company name, and email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either.
You always have the right to access the personal information we store about you. And, if you wish to further limit our use of your personal information, please contact us.
Users of Bangkok Solutions can store any type of information in Bangkok Solutions, but Bangkok Solutions does not access or share that data, and does not know what type of data you or other users are storing. The data is only used by the account owner and invited users as they intend to use it.
When you pay for Bangkok Solutions, we ask for your credit card and billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions, and to print on your invoices.
When you write Bangkok Solutions with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
The only times we’ll ever share your info:
- To provide products or services you’ve requested, with your permission. List of third-party services we use.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
Bangkok Solutions does not share individual’s personal data with non-agent third parties. If this policy changes in the future, we will notify individuals and provide them with an opportunity to opt-out of having their data shared.
Your Rights With Respect to Your Information
You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Bangkok Solutions recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:
- Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
- Right to Correction. This is your right to request correction of your personal information.
- Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the “Right to be forgotten”). However, if applicable law requires us to comply with your request to delete your information, fulfillment of your request may prevent you from using Bangkok Solutions services and may result in closing your account.
- Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
- Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.
- Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.
- Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.
- Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent.
Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at privacy@Bangkok Solutions.com.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en
How we use this information
Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.
If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
If you have expressed interest in using Bangkok Solutions or otherwise asked to be contacted by an Bangkok Solutions service provider, we may also transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the purpose of contacting you to offer their local assistance and services.
Job Application Data: We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.
Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.
We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.
Customer Database: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your Bangkok Solutions database.
Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services secure.
Free Trial Session Recording: The purpose of these recordings is to improve our products: they will be seen and analysed solely by our R&D Usability team, who will treat your data as strictly confidential information. By watching the recordings they will be able to see a tangible representation of a user’s first steps into Bangkok Solutions and improve the User Experience accordingly.
Accessing, Updating or Deleting Your Personal Information
Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on Bangkok Solutions.com. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Job Application Data: You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resource personnel.
Customer Database:You can manage any data collected in your databases hosted on Bangkok Solutions.com at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
At any time you can export a complete backup of your database via our control panel, in order to transfer it, or to manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations.
You may also request the deletion of your entire database via your control panel, at any time.
When you use the Bangkok Solutions Database Upgrade service, your data is automatically deleted after your upgrade was successfully completed, and may also be deleted upon request from you.
Free Trial Session Recording: You may contact us at any time to request access to or deletion of the recording of your trial session (see contact info below). Please remember to include the name or the URL of your database (e.g. mydatabase.Bangkok Solutions.com) to allow us to retrieve your specific recording. Recordings are automatically destroyed after 2 months, so if your trial is older than that the data does not exist anymore.
Processors we use
As part of the services we provide, and only to the extent necessary, we may use certain third party processors to process some or all of your personal information. For identification of these processors, and where they are located, please see our Subprocessor listing. We have signed appropriate data processing contracts that comply with GDPR with each processor.
Bangkok Solutions uses third party subprocessors, such as cloud computing providers and customer support software, to provide our services. We enter into GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.
Subprocessors are split into 2 groups:
- Subprocessors used for data about your own customers/users, which Bangkok Solutions in GDPR terminology is the processor of, and you are the controller of.
- Subprocessors used for data about you (our customer), which Bangkok Solutions in GDPR terminology is the controller of.
Data about your customers/users
We are a processor of data about your users/customers. We do not share or sell this data with any other providers. We only store it in our data center hosted with Google Cloud Platform.
- Google Cloud Platform. Cloud services provider. USA.
- Google Analytics. Anonymous website audience analysis.
- Google reCAPTCHA Form protection.
Data about you
Bangkok Solutions is the controller of data about you (our customer). This does not include data about your customers/users.
- Google Cloud Platform. Cloud services provider. USA.
- Flowaccount. Accounting software. Thailand.
- Notion. Used for issue tracking, where customer names may be referenced. USA.
- Slack. Used for notifications about customers. USA.
Security & Encryption
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest—you can read more about that on our security page.
For more information about how we keep your information secure, please review our security overview.
In order to improve our services and the website, and provide more convenient, relevant experiences to you, we and our vendors may use “cookies”, “web beacons”, and similar devices to track your activities.
You understand that Bangkok Solutions uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with our services. A current list of vendors is available upon request.
Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Job Application Data: If we do not hire you, we may keep the information you provide for up to 3 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.
Browser Data: we may retain this data for a maximum of 12 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law. Any server-side session information is kept only for 3 months when it is actively used, otherwise it is discarded after 7 days.
Customer Database: we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the Bangkok Solutions Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the Bangkok Solutions Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade, and may be deleted earlier upon request.
Free Trial Session Recording: The recordings are automatically deleted after 2 months, and may be deleted earlier once they have been processed, or considered irrelevant, or upon request.
When you cancel your account, you can request to get your data deleted on firstname.lastname@example.org. Bangkok Solutions furthermore reserves the right to delete your data 60 days after you have canceled your account. This information can not be recovered once it has been permanently deleted.
While we may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, Bangkok Solutions won’t otherwise hand your data over to law enforcement unless a court order says we have to. We flat-out reject such other requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made. We will provide delayed notice if the legal prohibition is lifted.
Bangkok Solutions’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Bangkok Solutions remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless Bangkok Solutions proves that it is not responsible for the event giving rise to the damage.
Changes & Questions
Bangkok Solutions reserves our right to update this policy once in a while. However, we’ll notify you about significant changes by placing a notice on our website. You can access, change or delete your personal information at any time by contacting us at email@example.com, or by mail at Bangkok Solutions Co., Ltd. 92/46-47 Satornthani Building II, 17th floor, Satorn Nua Road, Silom, Bangrak, Bangkok 10500, Thailand.