AI-assisted booking for a clinic group
An AI assistant on LINE automated bookings and cut front-desk workload by 50%.
-50%
Front-desk workload
24/7
Automated booking
+38%
Online bookings
MediClinic Group runs 8 aesthetic and wellness clinics, taking so many phone and LINE bookings that staff couldn't keep up.
Phone and chat bookings caused double queues, slow responses, and overworked front-desk staff.
We built an AI assistant on LINE OA that answers questions, recommends services, and books appointments automatically — synced to each branch's real-time calendar with pre-visit reminders.
LINE Messaging API + LIFF connected to a Node.js backend, using OpenAI for conversation and Supabase for appointment data.
“The AI assistant answers customers around the clock, so our staff can focus on real patient care.”
Dr. Napat R.
Founder & Medical Director, MediClinic Group
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